You Said We Did
South West:
You Said |
We Did |
| Cleaning standards in common areas were poor | Reviewed service standards and displayed them on schemes where appropriate to allow you to see what is expected from our service |
| Spend money where it is needed | We have undertaken a survey of our stock that will inform our investment in all of our properties over the next five years |
| Listen to our complaints | We have reviewed how we record complaints and have used this feedback to improve our service |
| You want quality permanent staff | Almost all of our staff are now full time permanent employees. A new and improved management team is committed to improving service to all |
| You want to feel listened to | We have created feedback logs for resident associations and use issue logs for any meetings we attend to record concerns and feedback to attendees |
